Staying Cool While Under Pressure
STAYING COOL WHILE UNDER PRESSURE (Mastering the Art of Conflict Resolution)
Dealing with Irate Customers is always challenging.
"Address Customers Post COVID-19 Behaviors" - Change your customer mindset
- Learn techniques to diffuse conflict
- Create win-win solutions for company & customer
STAYING COOL WHILE UNDER PRESSURE (Mastering the Art of Conflict Resolution) Dealing with Irate Customers is always challenging. "Address Customers Post COVID-19 Behaviors" - Change your customer mindset - Learn techniques to diffuse conflict - Create win-win solutions for company & customer
Speaker(s): Monique Stubbs-Hall
Zoom Webinar link will be email from wbc-charlotte@theinstitutenc.org
062720F_Stay Cool While Under Pressure (150 KB)
Fee: No Cost
Location
The National Institute of Economic Development Women's Business Centers are funded in part through a cooperative agreement with the U.S. Small Business Administration and are members of the Association of Women's Business Centers. The Women's Business Center of Charlotte is funded in part through a cooperative agreement with the City of Charlotte.