Build a World-Class Remote Customer Service Team
• Understand their customer's needs in a digital space • How to build a world-class online customer-service team • Understand the difference between customers service behaviors needed face-to-face and online • Create a robust digital customer plan that has equal to greater impact as face-to-face interaction • Identify and apply the right online customer service metrics
• Understand their customer's needs in a digital space • How to build a world-class online customer-service team • Understand the difference between customers service behaviors needed face-to-face and online • Create a robust digital customer plan that has equal to greater impact as face-to-face interaction • Identify and apply the right online customer service metrics
Speaker(s): Melissa Nixon
Zoom link will be emailed from wbc-charlotte@theinstitutenc.org
021621F_Remote Customer Service Team.jpg (654 KB)Fee: No Cost
The National Institute of Economic Development Women's Business Centers are funded in part through a cooperative agreement with the U.S. Small Business Administration and are members of the Association of Women's Business Centers. The Women's Business Center of Charlotte is funded in part through a cooperative agreement with the City of Charlotte.