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Build a World-Class Remote Customer Service Team

Feb
16
2021
Tue 9:00 AM to 12:30 PM
Topic: Managing Employees

• Understand their customer's needs in a digital space • How to build a world-class online customer-service team • Understand the difference between customers service behaviors needed face-to-face and online • Create a robust digital customer plan that has equal to greater impact as face-to-face interaction • Identify and apply the right online customer service metrics

• Understand their customer's needs in a digital space • How to build a world-class online customer-service team • Understand the difference between customers service behaviors needed face-to-face and online • Create a robust digital customer plan that has equal to greater impact as face-to-face interaction • Identify and apply the right online customer service metrics

Speaker(s): Melissa Nixon

Zoom link will be emailed from wbc-charlotte@theinstitutenc.org


Fee: No Cost




Women's Business Center of Charlotte Women's Business Center of North Carolina The Women's Business Center of Richmond

The Women's Business Centers of Charlotte and North Carolina are funded in part through a cooperative agreement with the U.S. Small Business Administration and are members of the Association of Women's Business Centers. The Women's Business Center of Charlotte is funded in part through a cooperative agreement with the City of Charlotte.

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